By visiting npscalculator.wiki or using the NPS Calculator, you agree to these Terms of Service. If you do not agree with them, please do not use the site.
1. Service description
NPS Calculator provides a browser-based tool that calculates Net Promoter Score from aggregate promoter, passive, and detractor counts. The site may also provide explanations, examples, methodology notes, and general customer-feedback information. Features and content may change as the site develops.
2. Your responsibility
- Enter information that you are permitted to use and that is appropriate for the input fields.
- Use aggregate counts rather than names, email addresses, customer comments, or unnecessary personal information.
- Review the result and confirm your source data before including it in a business report.
- Comply with applicable law, contracts, privacy obligations, and internal policies when using survey data.
3. Interpretation and no professional advice
The calculator performs arithmetic; it does not validate your survey design, response quality, sample representativeness, data permissions, industry benchmark, or business conclusions. NPS Calculator is not financial, legal, accounting, academic, medical, or other professional advice. Do not treat a score or interpretation band as a guarantee of revenue, retention, growth, or customer behavior.
4. Acceptable use
- Do not attempt to disrupt, overload, attack, or reverse engineer the site.
- Do not use the site to submit unlawful, deceptive, malicious, or infringing material.
- Do not use automated traffic or scripts in a way that harms availability or distorts measurement.
- Do not misrepresent NPS Calculator as an official survey provider, regulator, financial institution, or customer-data processor.
5. Availability and changes
We aim to keep the calculator available and understandable, but we do not promise uninterrupted, error-free, or permanent operation. Browser behavior, network conditions, hosting, analytics, and third-party services can affect the site. We may change, pause, or remove features and may update these terms when the service changes.
6. Intellectual property and external links
The original site text, layout, interface, organization, and branding belong to NPS Calculator or their respective rights holders unless stated otherwise. You remain responsible for the survey data and other material you choose to enter. The site may link to external resources; we are not responsible for their content, availability, or terms.
7. Disclaimer and limitation
The site is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not warrant that every result will meet a particular reporting requirement or that the site will remain free from interruptions. To the maximum extent permitted by law, NPS Calculator and its operators are not responsible for indirect, incidental, special, consequential, or business losses arising from use of the site or reliance on a result.
8. Contact
Questions about these terms can be sent to [email protected]. Website: npscalculator.wiki.