NPS Calculator ("we", "us", or "our") operates npscalculator.wiki, a browser-based utility for calculating Net Promoter Score from aggregate survey counts. This Privacy Policy explains what information may be collected, why it may be used, how cookies and analytics work, and how to contact us. The calculator is not intended for entering names, email addresses, customer comments, or other personal information.
1. The calculator and information you enter
The NPS calculator is designed to work in your browser. When you enter promoter, passive, and detractor counts, the page calculates a result locally from those aggregate numbers. We do not need the underlying respondent identities, individual ratings, survey comments, or uploaded files to perform the calculation.
Please enter aggregate counts only. You are responsible for avoiding personal information or confidential business data in fields that are not needed for the calculation.
2. Information that may be collected
- Technical information such as browser type, device category, operating system, approximate region, IP address, timestamps, and referring page.
- Usage information such as pages viewed, navigation events, calculator interactions, and broad performance signals.
- Security and error records used to detect abuse, diagnose failures, and keep the website available.
- Support information that you choose to send to our email address, including the contents of your message and any contact details you include.
The exact information available to us depends on the hosting, analytics, security, email, and advertising services active on the site at the time you visit.
3. How information is used
- Provide and maintain the NPS calculator and related pages.
- Understand page performance, accessibility, and common usability problems.
- Protect the site from spam, abuse, fraud, and security incidents.
- Respond to support requests, corrections, and reports of technical problems.
- Meet legal, accounting, security, and operational obligations.
4. Google products, advertising, and identifiers
We may use Google products, including Google Analytics, Google AdSense, or related measurement and advertising services, when those services are enabled. Google products may collect, share, and use information such as cookies, web beacons, IP addresses, device identifiers, browser information, and other identifiers to operate, measure, personalize, limit, or report on services according to their applicable policies and settings.
When advertisements are served, third-party vendors, including Google, may place and read cookies on your browser or use web beacons, IP addresses, and similar identifiers to serve or measure ads. For more information about how Google uses data from partner sites, review Google's partner-sites data-use page.
You can manage some cookie and advertising choices through your browser, device settings, or available Google privacy controls. Disabling cookies or personalized advertising may not stop all contextual advertising, security processing, or basic site functionality.
5. Cookies and similar technologies
Cookies are small files stored by a browser. We or our service providers may use necessary cookies, analytics cookies, advertising cookies, pixels, web beacons, local storage, and similar technologies to keep the site working, understand aggregate usage, prevent abuse, remember limited preferences, and measure advertising or page performance.
You can block or delete cookies through browser settings. Some site features, measurement, consent choices, or security behavior may become less reliable when cookies or similar technologies are blocked.
6. Sharing and service providers
We may share limited information with hosting, analytics, security, email, advertising, and infrastructure providers when needed to operate npscalculator.wiki, measure performance, serve or report advertising, respond to support requests, prevent abuse, or comply with law. These providers may process information under their own terms and privacy policies.
We may also disclose information when required by legal process, to protect the rights and safety of the site and its visitors, to investigate security incidents, or as part of a business transfer.
7. Retention and your choices
We retain technical logs, analytics records, support messages, and consent or advertising records only for as long as reasonably needed for the purpose collected, security, legal compliance, dispute handling, and ordinary business operations. Aggregate values entered into the calculator are not intended to become a customer database.
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain personal information, or to withdraw consent where processing depends on consent. Contact us at [email protected] to ask about a request. We may need information to verify and locate the relevant records.
8. Children and external links
NPS Calculator is a general-audience website and is not directed to children under 13. We do not knowingly request personal information from children. If you believe a child has sent personal information to us, contact support so we can review the situation.
The site may link to external standards, tools, documentation, or service pages. External sites have their own privacy practices, and this policy does not control information submitted directly to them.
9. Changes and contact
We may update this Privacy Policy when the calculator, analytics, advertising, hosting, legal requirements, or data practices change. The effective date at the top of the page will identify the current version.
Questions about this policy can be sent to [email protected]. Website: npscalculator.wiki.